Rollei NZ gone putt !

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itsallablur
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Thu Sep 18, 2014 8:02 am

Just found this on their website. Should of bought a Go Pro


Rollei New Zealand & Rollei Australia (Australasia)

Will cease trading Rollei products effective September 2014.

Our experience with the sales of Rollei Actioncam has been difficult in regards to the manufacture of products and warranties given by the parent company.

Concerns raised through sales were connection to wifi, remotes not syncing, screens freezing, buttons breaking and many other physical instabilities. We have had over 250 Rollei S50 cameras returned to Rollei Actioncam Nz/Au over the past year with the above mentioned problems. This has been a stress on us financially, the customers in terms of time and loss of trust in the product, and we are concerned that our company is not providing the best possible service to the people who purchase from us.

Rollei Germany has not honored warranties given to us. The products are made in China and have had little or no product testing, which means simple problems become huge financial losses to the companies that franchise to Rollei. They share this burden with their international franchisees such as "us" Rollei actioncam Nz/Au - and the consumers/customers buying them.

We request that all warranties are sent to Rollei Germany (service@rollei.com), and that anyone interested in purchasing an action camera look to any other company that has a proven track record in warranty handling and product stability.

Rollei NZ is currently in legal proceedings against the recovery of loss from Rollei Germany.


Technical support service@rollei.com
29/08/14
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miniyak
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Thu Sep 18, 2014 8:06 am

Glad I got a gopro and a liquid image camera.

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itsallablur
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Thu Sep 18, 2014 8:09 am

Yeah I was only swayed by them being a sponsor. Never mind, live and learn.
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Mental
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Thu Sep 18, 2014 10:29 am

itsallablur wrote:Yeah I was only swayed by them being a sponsor. Never mind, live and learn.
Yea you and me both - although I haven't had an issue yet but suppose I'm screwed if I do |(
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sk8e8
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Thu Sep 18, 2014 3:34 pm

While we complain about the cost of the 'big name' gear, this makes you realise part of what you pay for is the benefit of great product support.
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Yak PBs. Snapper: 18lb 12oz @ Cuvier * John Dory: 4lb 6oz @ Cuvier * Kingfish: 10kg @ Mayor Island * Blue Nose: 22.7kg @ White Island * Hapuka: 8kg @ White Island * Skipjack Tuna: 5lb @ Auckland

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wynner13
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Joined: Thu Oct 09, 2014 11:41 am
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Thu Oct 09, 2014 12:33 pm

Gutting, Bought the Rollei from DSRTurbo, as we wanted it for our Honeymoon, to snorkel etc... got there and the thing packed up. emailed both Rollei Germany who advised to go back to the Vendor and Point of sale, now DSRTurbo have emailed to say they do not sell brand Rollei, and Rollei NZ has been liquidated! but yet DSRTurbo, still has the link on their facebook page for Rollei NZ, and they are still selling them on Rollei product on Trade me!!! hmmmmmm

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awondering
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Thu Oct 09, 2014 1:27 pm

wynner13 wrote:Gutting, Bought the Rollei from DSRTurbo, as we wanted it for our Honeymoon, to snorkel etc... got there and the thing packed up. emailed both Rollei Germany who advised to go back to the Vendor and Point of sale, now DSRTurbo have emailed to say they do not sell brand Rollei, and Rollei NZ has been liquidated! but yet DSRTurbo, still has the link on their facebook page for Rollei NZ, and they are still selling them on Rollei product on Trade me!!! hmmmmmm
I think I would push the issue mate :!:

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sk8e8
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Thu Oct 09, 2014 1:31 pm

Ditto - If they sold it to you, they need to take some responsibility
Jigheads Paddling and Fishing Team Member
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Yak PBs. Snapper: 18lb 12oz @ Cuvier * John Dory: 4lb 6oz @ Cuvier * Kingfish: 10kg @ Mayor Island * Blue Nose: 22.7kg @ White Island * Hapuka: 8kg @ White Island * Skipjack Tuna: 5lb @ Auckland

Extreme 605
Yamaha FXHO * Viking Profish 400 * Pinnacle Elite * Viking Profish 440 * Mission Catch 420

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Mental
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Thu Oct 09, 2014 3:28 pm

Yea what they said ^^^ CGA comes to mind, if the goods don't work...
Phoenix Kayaks - Hornet
Stealth - Evolution 465
Ramco - Fishmaster 580 My BIG kayak!
...and the countless other kayaks I've owned

wynner13
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Thu Oct 09, 2014 3:31 pm

Yeah replied to DSRTurbo asking why he's still selling the product, so will give him the day to answer, what does CGA mean mate???

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demigod
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Thu Oct 09, 2014 3:49 pm

Consumers guarantee act..
Image

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awondering
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Thu Oct 09, 2014 3:55 pm

Your contract was with them not Rollei ...

http://www.consumeraffairs.govt.nz/for- ... with-goods

wynner13
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Thu Oct 09, 2014 4:35 pm

Thanks for the point in the right direction Chaps, will see how i go.

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